Contact us
We reply within one business day. To help us solve it fast, include your store address (store.myshopify.com), a link to the page with the problem, your theme name and a screenshot if you have one.
Setup
- Install Yorumix from Shopify and approve the requested scopes.
- In Online Store › Themes › Customize › App embeds, switch Yorumix on and save.
- On the product template, use Add block › Apps to add the review block, then drag the star badge under the product title.
- In the Yorumix panel, choose how many days after delivery the request goes out.
- Place a test order and check that the request shows as "scheduled" in the panel.
Common issues
- Stars don't show on collection cards
- Turn on "Star badge on collection cards" in the app embed settings. Some themes build cards differently; send us your theme name and we will adapt it.
- A request email didn't go out
- Requests wait for delivery. Each request's status is visible in the panel. If the buyer unsubscribed, nothing is sent.
- A submitted review isn't on the site
- If manual approval is on, the review is waiting for you. Check the pending list in the reviews screen.
- I uninstalled but blocks remain
- Refresh the theme editor. Shopify removes app blocks on its own; an older theme copy may still contain them.
Deleting your data
Uninstalling is enough: every record for your store is deleted within 48 hours. Want it sooner? Email destek@yorumix.com with your store address. Details are in the privacy policy.